
9
9
Possible solution: You may not have the correct modem type selected in
your software or in Windows. Click Windows Start, Settings, and Control
Panel. When Control Panel opens, click Modems. You will see a list of
installed modems. You can also add, remove, or view the properties of
modems from this window. The USRobotics modem you have installed
should be present in the list of installed modems. If none of the modem
descriptions in the list matches your USRobotics modem or no modems are
listed, your modem is not installed properly. Try reinstalling your modem.
Possible solution: If you are using software that uses a Windows modem
description and you had a previous modem installed, you may need to
update your software’s setting to reflect the use of the USRobotics V.92
Voice Win Int.
My modem won’t dial out or doesn’t answer incoming calls.
FOR BOTH DIALING AND ANSWERING PROBLEMS:
Possible solution: You may have a bad phone cord connection to your
modem. The phone cord should be plugged into the jack on the modem
and into the wall phone jack. Use the phone cord included in your modem’s
box if possible. If there was an adapter included with your modem, attach
that to the phone cord before inserting it into the wall jack.
Possible solution: You may have devices between the modem and the
phone jack. There should be no line splitters, fax machines, or other devices
between the modem and the wall jack.
OFFICE USERS:
Possible solution: You may have plugged your modem’s phone cord into a
digital line. Contact the department responsible for your phone system if
you are unsure whether or not your phone line is digital.
If your phone system requires dialing “9” to access an outside line, be sure
to add “9” before the number you are dialing.
VOICE MAIL USERS:
Possible solution: If you have voice mail provided by your local phone
company, your dial tone may be altered when messages are waiting.
Retrieve your voice mail to restore your normal dial tone.
My modem sounds like it’s trying to connect to another modem but fails.
Possible solution: You may have a poor connection. All calls are routed
differently, so try placing the call again.
I’m having problems with my fax or voice software.
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