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This manual covers 3Com U.S. Robotics
®
faxmodems.
3Com, the 3Com logo, U.S. Robotics, and Winmodem are registered trademarks and Connections, RapidComm,
MacComCenter, and x2 are trademarks of 3Com Corporation. Windows is a registered trademark of Microsoft
Corp. Macintosh is a registered trademark and Mac is a trademark of Apple Computer, Inc. CompuServe is a
registered trademark of CompuServe Inc. America Online is a registered trademark of America Online Inc. Any
other trademarks, trade names, or service marks used in this manual are the property of their respective owners.
Copyright © 1998 3Com Corporation. All rights reserved.
3800 Golf Rd.
Rolling Meadows, IL 60008
* IMPORTANT! In accordance with the ITU-T standard for 56K transmissions (V.90), U.S. Robotics 56 Kbps
modems are capable of 56 Kbps downloads. However, due to FCC rules which restrict power output of service
providers, current download speeds are limited to 53 Kbps. Actual speeds may vary due to line conditions and
other factors. Uploads from users to server equipment travel at speeds up to 31.2 Kbps. An analog phone line
compatible with the V.90 standard or x2 technology and an Internet provider or corporate host site compatible
with the V.90 standard or x2 technology are necessary for these high-speed downloads. See www.3Com.com/56k
for details.
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Inhaltsverzeichnis

Seite 1

This manual covers 3Com U.S. Robotics® faxmodems.3Com, the 3Com logo, U.S. Robotics, and Winmodem are registered trademarks and Connections, RapidComm

Seite 2

SPEAKERPHONE FEATURES (EXTERNAL VOICESPEAKERPHONE MODEMS ONLY)3-1Making a Speakerphone Callwith a Telephone1. Make sure your telephone is plugged into

Seite 3 - TABLE OF CONTENTS

REGULATORY INFORMATION AND LIMITED WARRANTY9-11LIMITATION OF LIABILITY. TO THEFULL EXTENT ALLOWED BY LAW,3COM ALSO EXCLUDES FOR ITSELFAND ITS SUPPLIER

Seite 4 - 56K FAXMODEM PRODUCT FEATURES

REGULATORY INFORMATION AND LIMITED WARRANTY9-12This warranty gives you specific legal rightswhich may vary depending on local law.GOVERNING LAW: This

Seite 5 - SOFTWARE INSTALLATION

SPEAKERPHONE FEATURES (EXTERNAL VOICE SPEAKERPHONE MODEMS ONLY)3-2PHONE jack. If you are using yourcommunications software to dialspeakerphone calls,

Seite 6

MODEM UPDATE WIZARD4-1Windows-based Systems:The Connections CD-ROM, which came withyour modem, includes the U.S. RoboticsModem Update Wizard. This so

Seite 7 - U.S. Robotics modem!

MODEM UPDATE WIZARD4-2 NOTE: For more detailedinstructions, see our Web page(http://www.3Com.com/56k).Updating Your Modem1. Click Start, point to Prog

Seite 8 - Software

MODEM UPDATE WIZARD4-3Macintosh Computers:The Connections CD-ROM, which came withyour modem, includes the U.S. RoboticsModem Update Wizard. This soft

Seite 9

MODEM UPDATE WIZARD4-4 NOTE: For more detailedinstructions, see our Web page(http://www.3Com.com/56k).Updating Your Modem1. Double-click your Hard Dri

Seite 10 - SPEAKERPHONE MODEMS ONLY)

UNINSTALLING A U.S. ROBOTICS MODEM5-1 NOTE: These instructions onlyapply to U.S. Robotics modems. If themodem you’ll be uninstalling was madeby anothe

Seite 11 - Muting a Call

UNINSTALLING A U.S. ROBOTICS MODEM5-27. Choose the Port Settings tab and thenclick the Uninstall button.8. Windows displays the followingmessage: “War

Seite 12 - MODEM UPDATE WIZARD

UNINSTALLING A U.S. ROBOTICS MODEM5-314. Remove the computer’s cover. (If youdo not know how, refer to yourcomputer’s documentation.)15. Find the mode

Seite 13 - Updating Your Modem

UNINSTALLING A U.S. ROBOTICS MODEM5-47. Turn off and unplug your computer andall peripherals.8. Remove the computer’s cover. (If youdo not know how, r

Seite 15

UNINSTALLING A U.S. ROBOTICS MODEM5-5 CAUTION: To avoid the risk ofelectric shock, make sure yourcomputer and all peripheral devices areturned off an

Seite 16 - Uninstalling a Winmodem

UNINSTALLING A U.S. ROBOTICS MODEM5-6Once your modem is disconnected, you’llneed to uninstall the RapidComm software.For more information on uninstall

Seite 17 - CAUTION: To avoid the risk of

TROUBLESHOOTING AND HELP RESOURCES6-1When you try to connect to the Internet, you get the error“modem not responding” or “modem in use.”Possible Solut

Seite 18 - Faxmodem

TROUBLESHOOTING AND HELP RESOURCES6-2• You might have a bad phone cord connection to your modem. The phone cord should beplugged into the TELCO jack o

Seite 19 - Uninstalling an External

TROUBLESHOOTING AND HELP RESOURCES6-3ATX3DT18475454248 (the 3Com Macintosh BBS) and press ENTER. If you need todial 9 to obtain outside phone access,

Seite 20 - Uninstalling a

TROUBLESHOOTING AND HELP RESOURCES6-4b. Make sure that the number you’re dialing is an actual V.90 server. Some ISPs mayhave a mixture of V.90 and non

Seite 21

TROUBLESHOOTING AND HELP RESOURCES6-5Possible Solutions:• You may have plugged your modem’s phone cord into the wrong jack on the modem.Make sure the

Seite 22

TROUBLESHOOTING AND HELP RESOURCES6-6Windows 95 has built-in dial-up network support. Using Dial-Up Networking, you are ableto connect to remote serve

Seite 23 - Plugging your

TROUBLESHOOTING AND HELP RESOURCES6-7Close all your applications and restart the system. You are now finished with theinstallation process.Configuring

Seite 24 - Possible Solutions:

TROUBLESHOOTING AND HELP RESOURCES6-8requires it. Make sure that Wait for dial tone before dialing is checked to make sure thereis no dialing before t

Seite 25 - Dial Tone.”

TABLE OF CONTENTS56K Faxmodem Product Features ... 1-1Soft

Seite 26

TROUBLESHOOTING AND HELP RESOURCES6-9IP Setting – Possible Scenarios• Your access provider provides you with a specific IP address that you will use e

Seite 27 - Installing Dial-Up Networking

TROUBLESHOOTING AND HELP RESOURCES6-10Using Dial-Up NetworkingNow that everything is configured, it’s time to dial out. Click Start, point to Programs

Seite 28

TROUBLESHOOTING AND HELP RESOURCES6-11Plug and Play does not detect your modem. You’ve installed themodem and Windows has restarted, but you simply se

Seite 29 - Server Configuration

TROUBLESHOOTING AND HELP RESOURCES6-12support options. If you do see one of these options, double-click the option. If thedescription that appears mat

Seite 30 - Name Server Setting

TROUBLESHOOTING AND HELP RESOURCES6-13IRQ Assignment0 System Timer1 Keyboard2 Cascade input (mandatory function)3 COM24 COM15 Sound/Parallel Port 2 (L

Seite 31 - Using Dial-Up Networking

TROUBLESHOOTING AND HELP RESOURCES6-14its default assignment. This is possible only if the default assignment is not in use. Forexample, you can assig

Seite 32

TROUBLESHOOTING AND HELP RESOURCES6-15• Use the mouse to select the COM port that you are using for your modem.• Click Settings, then Advanced.• Selec

Seite 33

TROUBLESHOOTING AND HELP RESOURCES6-16cards is that many of them share COM4’s memory address space. This can conflict ifyou try putting a modem on COM

Seite 34 - IRQ Assignment

TROUBLESHOOTING AND HELP RESOURCES6-17Sometimes it is necessary to change the IRQ setting on an expansion card to free an IRQfor the modem. For exampl

Seite 35 - Windows Applications

TROUBLESHOOTING AND HELP RESOURCES6-18Help ResourcesConnecting to the 3Com BBSTo connect to the 3Com Bulletin BoardSystem, follow these steps:1. Start

Seite 36

56K FAXMODEM PRODUCT FEATURES1-1Modulation SchemesITU-T V.90x2™ technologyITU-T V.34+ITU-T V.34ITU-T V.32bisITU-T V.32ITU-T V.22bisITU-T V.22ITU-T V.2

Seite 37 - Using Microsoft Diagnostics

TROUBLESHOOTING AND HELP RESOURCES6-193Com offers a number of other onlinetechnical support options. Choose any oneof the following options for help w

Seite 38

TROUBLESHOOTING AND HELP RESOURCES6-20Are You Still Having Problems?• Review this manual.• Call or visit your modem dealer. Theymay be able to provide

Seite 39 - Help Resources

TROUBLESHOOTING AND HELP RESOURCES6-21For a no-hold call, a $2.00 per minutecharge will appear on your local phonebill. You must be 18 or older or hav

Seite 40

GLOSSARY7-1Cross references are printed in boldface.analog loopbackor an internal test pattern is sent to the modem'stransmitter, turned into ana

Seite 41 - Priority, No-Hold Service

GLOSSARY7-2auto-dialA process where your modem dials a call for you.The dialing process is initiated by sending anATDT (dial tone) or ATDP (dial pulse

Seite 42 - Modem to 3Com for Repair

GLOSSARY7-3characters per second (cps)A data transfer rate generally estimated from the bitrate and the character length. For example, at2400 bps, 8-b

Seite 43 - GLOSSARY

GLOSSARY7-4detect phaseIn the ITU-T V.42 error-control protocol, the firststage in establishing if both modems attempting toconnect have V.42 capabili

Seite 44

GLOSSARY7-5flow controlA mechanism that compensates for differences inthe flow of data into and out of a modem or otherdevice. See commands &Hn, &

Seite 45

GLOSSARY7-6LAPMLink Access Procedure for Modems. An error-control protocol defined in ITU-T recommendationV.42. Like the MNP protocols, LAPM uses cycl

Seite 46

GLOSSARY7-7checking has been surpassed by more reliable andefficient forms of error checking, including V.42and MNP 2-4 protocols. Either the same typ

Seite 47

SOFTWARE INSTALLATION2-1Windows-based Systems:Running the Setup WizardThe instructions for installing yourConnections™ CD-ROM software are onthe insta

Seite 48

GLOSSARY7-8terminal modeSoftware mode that allows direct communicationwith the modem. Also known as command mode.throughputThe amount of actual user d

Seite 49

GLOSSARY7-914,400 bps. V.32 bis modems fall back to the nextlower speed when line quality is impaired, fall backfurther as necessary, and also fall fo

Seite 50

GLOSSARY7-10These protocols are in the public domain and areavailable from many bulletin board services.XON/XOFFStandard ASCII control characters used

Seite 51

TECHNICAL REFERENCE8-1Front-of-the-Case Lights (External Faxmodems) ...8-2Top-of-the-Case Lights (Voice Faxmodem Pro Externals)..8-3Typin

Seite 52 - Ymodem G

TECHNICAL REFERENCE8-2Front-of-the-Case Lights (External Faxmodems)Symbol Meaning StatusAA ... Auto Answer Answer mode: ON when register S0 is

Seite 53 - TECHNICAL REFERENCE

TECHNICAL REFERENCE8-3Top-of-the-Case Lights (Voice Faxmodem Pro Externals)Light What It Means When LightedPOWER ...The modem is turn

Seite 54

TECHNICAL REFERENCE8-4Typing Commands• Type commands in either upper or lower case, not a combination. Use theBackspace key to delete errors. (You can

Seite 55

TECHNICAL REFERENCE8-5Basic Data Commands<control key>SStop or restart help screens.<control key>C or <control key>KStop help screen

Seite 56 - Typing Commands

TECHNICAL REFERENCE8-6Dn Dials the specified phonenumber. Includes thefollowing:0-9 Numeric digits#, * Extended touch-tonepad tonesL Dials the last d

Seite 57 - Basic Data Commands

TECHNICAL REFERENCE8-7En Sets local echo.E0 Echo OFFE1 Modem displayskeyboard commandsFn Sets online local echo oftransmitted data ON/OFF.F0 Local ech

Seite 58

SOFTWARE INSTALLATION2-1The Connections CD contains theRapidComm communications software.RapidComm is used with the standard

Seite 59

TECHNICAL REFERENCE8-8Mn Operates speaker.M0 Speaker always OFF.M1 Speaker ON untilCONNECT.M2 Speaker always ON.M3 Speaker ON afterdial, untilCONNECT.

Seite 60

TECHNICAL REFERENCE8-9Xn Sets result code displayed. Default is X4.(NOTE: Result codes 0 through 155 are for 33.6 products and V.90 products. Result c

Seite 61

TECHNICAL REFERENCE8-10Xn Result Codes (cont.) X0 X1 X2 X3

Seite 62

TECHNICAL REFERENCE8-11Yn Selects power-on/resetdefault configuration.Y0 Use profile 0 settingin NVRAMY1 Use profile 1 settingin NVRAMY2 Use factoryco

Seite 63

TECHNICAL REFERENCE8-12Extended Data Commands&$ Displays a list of ampersand (&)commands.&An Enables/disables additional resultcode subset

Seite 64 - Extended Data Commands

TECHNICAL REFERENCE8-13&Gn Sets Guard Tone.&G0 No guard tone, U.S. andCanada&G1 550 Hz guard tone, someEuropean countries, requiresB0 sett

Seite 65

TECHNICAL REFERENCE8-14&Mn Sets Error Control (ARQ)for connections at 1200 bpsand higher.&M0 Normal mode, error controldisabled&M1 Reserve

Seite 66

TECHNICAL REFERENCE8-15&N19 30,666 bps&N20 32,000 bps&N21 33,333 bps&N22 34,666 bps&N23 36,000 bps&N24 37,333 bps&N25 38,6

Seite 67

TECHNICAL REFERENCE8-16&Tn Begins test modes.&T0 Ends testing&T1 Analog Loopback&T2 Reserved&T3 Local DigitalLoopback&T4 Enabl

Seite 68

TECHNICAL REFERENCE8-17&U0 No restrictions on theminimum speed for theconnection.&U1 300 bps&U2 1200 bps&U3 2400 bps&U4 4800 bps&a

Seite 69

SOFTWARE INSTALLATION2-2modems; RapidComm Voice is used withmodems with voice functionality.Once you have installed the Connectionsprogram group, you

Seite 70

TECHNICAL REFERENCE8-18&Wn Writes current configuration toNVRAM templates.&W0 Modifies the NVRAM 0template (Y0)&W1 Modifies the NVRAM 1tem

Seite 71 - Switch Setting Function

TECHNICAL REFERENCE8-20DIP Switches (External Modems with DIP Switches Only)Note: If a DIP switch is on, it is down. If a DIP switch is off, it is up.

Seite 72

TECHNICAL REFERENCE8-21FactorySwitch Setting Function6 OFF Carrier Detect (CD) OverrideOFF Modem sends CD signal when it connects with another modem,

Seite 73 - S-Registers

TECHNICAL REFERENCE8-22S-RegistersTo change a setting, use the ATSr=n command, where r is the register and n is adecimal value from 0 − 255 (unless ot

Seite 74 - Register Default Function

TECHNICAL REFERENCE8-23Register Default FunctionS6 2 Sets the number of seconds the modem waits before dialing. If Xn is set to X2or X4, this is the

Seite 75

TECHNICAL REFERENCE8-24Register Default FunctionS13 0 Bit-mapped register. Select the bit(s) you want on and set S13 to the total of thevalues in the

Seite 76

TECHNICAL REFERENCE8-25Register Default FunctionS14 0 ReservedS15 0 Bit-mapped register setup. To set the register, see instructions for S13.Bit Valu

Seite 77 - Register Default Function

TECHNICAL REFERENCE8-26Register Default FunctionS18 0 Test timer for &T loopback testing. Sets the time in seconds of testing beforethe modem auto

Seite 78 - incompatibilities

TECHNICAL REFERENCE8-27Register Default FunctionS27 0 Bit-mapped register setup. To set the register, see instructions for S13.Bit Value Result0 1 Ena

Seite 79 - Register Default Function

TECHNICAL REFERENCE8-28Register Default Function S28 0 Eliminates the V.32 answer tones for a faster connection.8 Default item, all times are in

Seite 80

SOFTWARE INSTALLATION2-3Macintosh Computers:Running the Setup WizardThe instructions for installing yourConnections™ CD-ROM software are onthe install

Seite 81 - 7 128 Disable Pre-coding

TECHNICAL REFERENCE8-29Register Default FunctionS33 0 Bit-mapped register setup. To set the register, see the instructions for S13.Bit Value Result0

Seite 82

TECHNICAL REFERENCE8-307 128 Disable Pre-coding.

Seite 83 - S42 0 Reserved

TECHNICAL REFERENCE8-31Register Default FunctionS35-S37 ReservedS38 0 Sets an optional delay, in seconds, before a forced hang-up and clearing of th

Seite 84 - Fax Commands

TECHNICAL REFERENCE8-32S42 0 Reserved

Seite 85

TECHNICAL REFERENCE8-33Fax Commands+FCLASS=n Sets the mode of operation.FCLASS=0 Data modeFCLASS=1 Group 3 Facsimile Service Class 1 modeFCLASS=2.0 Gr

Seite 86

TECHNICAL REFERENCE8-34+FTM=n Transmits data using the modulation specified by n.(n = 3, 24, 48, 72, 96, 97, 98, 121, 122, 145, or 146)Note: See the “

Seite 87 - Screen Messages

TECHNICAL REFERENCE8-35Note: See the “Screen Messages” table at the end of this section for an explanation of messages that appear in responseto this

Seite 88 - The Serial Interface

TECHNICAL REFERENCE8-36Screen MessagesNumeric TextMessage Message Description0 OK The previous command has been processed successfully.1 CONNECT The m

Seite 89

TECHNICAL REFERENCE8-37The Serial InterfaceThe serial interface is a standard developed by the Electronic IndustriesAssociation (EIA). It defines the

Seite 90 - WARRANTY

TECHNICAL REFERENCE8-38Serial Interface Pin DefinitionsSignal SourceDB-25 DB-9 Circuit Function Computer/Modem1 — AA Chassis Ground Both2 3 BA Transmi

Seite 91

SOFTWARE INSTALLATION2-4modems; RapidComm Voice is used withmodems with voice functionality.Once you have installed Connections, youcan install the Ra

Seite 92

REGULATORY INFORMATION AND LIMITEDWARRANTY9-1Notice: This modem was not designedor approved for use in Europe,Australia, and New Zealand.Manufacturer’

Seite 93

REGULATORY INFORMATION AND LIMITED WARRANTY9-2 You must provide this information to thetelephone company if requested.The REN is used to determine the

Seite 94

REGULATORY INFORMATION AND LIMITED WARRANTY9-3 dans la norme sur le matériel brouilleur:Appareils Numériques, NMB-003 édictéepar l'Industrie Cana

Seite 95 - Markham, ONT L3R 9X4

REGULATORY INFORMATION AND LIMITED WARRANTY9-4 to correct the problem with one or more ofthe following measures:• Reorient the receiving antenna (fort

Seite 96 - Warranty

REGULATORY INFORMATION AND LIMITED WARRANTY9-5appropriate Terminal Equipment TechnicalRequirements document(s). TheDepartment does not guarantee theeq

Seite 97

REGULATORY INFORMATION AND LIMITED WARRANTY9-6CAUTION: Do NOT attempt to make suchconnections yourself. Instead, contact anelectric inspection authori

Seite 98

REGULATORY INFORMATION AND LIMITED WARRANTY9-7Pour sa propre protection, l'utilisateur doits'assurer que tous les fils de mise à la terrede

Seite 99

REGULATORY INFORMATION AND LIMITED WARRANTY9-83Com warrants any replaced or repairedproduct or part for ninety (90) days fromshipment, or the remainde

Seite 100

REGULATORY INFORMATION AND LIMITED WARRANTY9-9OBTAINING WARRANTY SERVICE:Customer must contact a 3Com CorporateService Center or an Authorized 3ComSer

Seite 101

REGULATORY INFORMATION AND LIMITED WARRANTY9-10LAW, THE FOREGOING WARRANTIESAND REMEDIES ARE EXCLUSIVEAND ARE IN LIEU OF ALL OTHERWARRANTIES, TERMS, O

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